Legal services · UX teardown
TEARDOWN Heuristic audit · projected estimates

Davis Law Firm — taming information density

Excellent plain-language reassurance, but the core challenge is information density: a navigation menu carrying a huge number of attorney, practice-area, and location links.

Focus
IA, mobile nav, consultation flow
Method
Heuristic evaluation
Frameworks
Nielsen + WCAG
How this was assessed: heuristic evaluation against Nielsen's 10 Usability Heuristics, WCAG accessibility principles, and public UX conversion benchmarks — not formal user testing or private analytics. The projected impact below is a benchmark-backed estimate to illustrate ROI, not a measured client result.
Friction identified

Where the current experience leaks users.

Recommended optimizations

The decisions that resolve it.

A/B test strategy

How the change would be proven.

Control

Current navigation structure with expanded practice-area, resource, and location menus.

Variant

Simplified mobile-first navigation with grouped practice areas, a dedicated location directory, and a sticky call CTA.

Consultation CTA CTRNav abandonmentTime-to-contact
Projected impact

A benchmark estimate, not a measured result.

Estimated impact
+5% to +15%

Projected lift in consultation-start rate, with an estimated +10% to +20% improvement in successful routing to contact pages — benchmark-backed estimates, not measured results for this business.

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Have the same problem?

If your site has friction like this, I can show you exactly what I'd change. Reach me directly and we'll figure out the right starting point.

Direct line to Rashon — aikirashon@proton.me · 609-203-4338